Frequently Asked Questions

Tops including jersey, outerwear and knitwear follows a slightly oversized fit throughout the collection unless stated otherwise. We recommend staying true to your usual size for the signature Wayve look.

All bottoms have an elasticated waistband, meaning fits are relaxed through waist sizes. We recommend taking your usual size on all pants/trousers/bottoms unless stated otherwise.

Footwear sizing is stated in US sizing. 

Creating a Wayve account allows you to: 

- Save various billing and shipping addresses to speed up the ordering process.



 - Store credit card information to speed up checkout.



 - News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more. 



 - Save Your Shopping Bag: your selection will be saved in your ‘Shopping Bag’ for checkout at a later date.



 - As soon as you have registered an account, you are able to access the Wayve Rebel Rewards. 

Will I receive a confirmation email when I place my order?

How do I know my order has been dispatched?

An email will be sent confirming your order has left out warehouse, your tracking information will also be included in this email.

Where do I track my order?

I have a missing item from my order

An order form is included in every parcel sent, please check the order form to ensure there are no items missing from the list. 


If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:

- Order Number
- Missing Item(s)

Our support team will investigate the matter and will resolve the issue for you as quickly as possible.

** All missing item claims must be made within 21 days of the delivery date of your order. **

Why I have not received my order within the estimated time?

Please check the following before contacting our customer service team:


- Check if you have received an email confirming your order has been dispatched. 


- Check the tracking information that is included in your dispatch confirmation email using the relevant link.


- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held and awaiting redelivery. 


- Check nobody at your address has taken the delivery on your behalf.


- Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.


+ Please contact DHL and sales@wayveclo.com and we’ll do our best to resolve the issue as quickly as possible.

Order processing notes

Domestic orders are delivered same day.

International orders are shipped Monday to Friday excluding Jamaican public holidays

Please allow 12 - 24 hours for order processing. This may take longer during special releases, major holidays and sale periods.

How do I send a parcel back for a return?

To help reduce wasted paper, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your pre-paid return label. When creating your return label, you’ll have a choice of returning via DPD, Collect+, InPost, UPS, Royal Mail.

1. To start your return, head to our returns portal (you’ll need your order number handy).

2. Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!

3. Select your chosen return method. You’ll be able to see those closest to you using our handy map.

4. Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see which printer-less options are available in the portal.)

5. Done! Your parcel is now ready to be taken to your chosen drop-off point, or to be collected!

What do I expect after sending a return request form ?

Once we have received your return you will receive a confirmation email to let you know we have got your return

How long will it take me to get my refund ?


Refunds will take up to 24 hours to be reflected in the account you paid with via the original payment method.

How do I use my store credit code ?

Once you have received your store credit code proceed to the checkout as type your store credit into the discount box and this will be deducted from the total amount.

Once given a store credit code it does not have a time limit, however they cannot be used during sale periods.

Promotional codes and store credit codes cannot be used at the same time**

How do I wash the Wayve Outerwear ?

Wayve Outerwears should be professionally dry-cleaned – please see the garment’s care label for instructions. It is recommended that if your Wayve coat has detachable fur or leather trim detailing, please consult your dry-cleaner for further advice.

How do I wash my Wayve printed T-Shirt and Hoodie ?

We recommend washing all products on a cool wash, and allow to dry naturally. Do not tumble dry.